I think I have some kind of router curse.
See, it’s like this. The router that I’m using on my network at home right now is a Linksys. I hate it. For some reason, whenever I sustain a high transfer rate for more than a few minutes (for example, while I’m pirating software or using video chat), it crashes, and I have to go all the way down to the basement to reset it. To get around it, I usually have to do all my downloads with Getright and set the speed limit to something small, like 10K/s. It sucks.
So I finally got a new router today, a nice Gigafast guy. I’ve become a real fan of Gigafast networking devices lately.
So I install the thing, and it runs beautifully. To test it out, I downloaded about a gig of crap in half an hour, and all it did was look down at me and say, “Oh, did you just download a JPEG? I was too busy having a huge penis to notice.” It was wonderful.
Wonderful, that is, right up until I tried to video chat through it. It didn’t work. I tried port forwarding, I tried DMZ, nothing worked. Finally, I called tech support.
“Hi,” I said. “I’m having trouble using video chat with my router. It’s an EE400-R. I tried port forwarding and DMZ already. They didn’t work.”
“I see,” the tech support guy said in a thin Pakistani accent.
“Funny thing is, this is the only thing that doesn’t work. Everything else is fine.”
“I see. Okay, first of all, can I have your name please?”
“What?”
“Your name.”
“Oh,” I paused for a moment while I tried to remember my name, “okay. Er, Ray.”
“Good, and your last name?”
“Merkler. M-E-R-K-L-E-R.”
“Thank you, and your phone number?” I told him my phone number. “Good, thank you. Now the first thing I’d like you to try is to downgrade the router’s firmware to version 1.860.”
“Sure, no pr– Wait, did you just say downgrade the firmware?”
“Yes, sir. It turns out version 1.860 is a little more lenient with its firewall, so downgrading to it usually solves this problem.”
“Oh,” I said, realizing that this actually was a good idea. “All right, then. Lemme do that real quick.”
So I downloaded version 1.860 of the firmware and installed it. As I was waiting for the router to restart, the tech support guy said, “Oh, I just remembered, I forgot to ask you, what brand is your modem?”
“My modem?” I said, just as surprised as when he asked for my name. I thought quickly. “Oh, a Motorola.”
“Oh, really? Is it an SB series, by any chance?”
“Yeah, actually, it is. Why?”
“Oh! Ha ha, that’s probably it. There’s an incompatibility problem between our router and that series of modems. All it takes is a little patch, and that should fix it.”
“Oh,” I said, suddenly angry, “well, that’s just great, ’cause what you just told me to do destroyed the router.”
The line was silent for a moment. “Um,” the tech support guy finally said, “really?”
“Yeah,” I said.
“Oh, geez, sorry. Well, listen, if you just take the router back and get a new one, that patch I just told you about should fix the problem.”
“Great.”
“Sorry about this. Have a nice day.”
“Yeah.” I hung up.
When I downgraded the firmware, for some reason, the web interface refused to come back up. Somehow, it had disappeared. The router was ruined. The best part is, when I ordered it, it was shipped from Edison, NJ, which is only about a half hour from my house. To return it, I had to ship it all the way to California.
So yeah, there’s my story. Yuck.
